Privacy Policy Statement
Your data is treated with utmost respect and confidentiality
Protecting Your Privacy
Solivextro prioritizes safeguarding your personal information and manuscript content. Our privacy policy explains how your data is collected, handled, and kept secure throughout every interaction.
We adhere to Canadian privacy standards and regularly review our policies. You’ll always know how your data is managed, giving you the confidence to use our narrative analysis tools with peace of mind.
Data We Collect
We gather details you provide directly and information from your interactions with our platform, ensuring only what’s essential is collected for the best service experience.
Details You Provide Directly
- • Submitting story drafts, outlines, and feedback
- • Creating a user profile or account on the platform
- • Requesting feature support or customer assistance
- • Communicating with our team through messaging forms
- • Sharing usage preferences and experience feedback
Automatically Collected Data
- • Technical information about browser, device and location
- • Platform activity logs including session duration
- • Usage statistics and performance analytics
- • Error reports to maintain high service reliability
- • Cookie preferences and consent details for compliance
How Your Data Is Used
We process data to deliver, maintain, and enhance the analysis platform, always prioritizing privacy and minimizing unnecessary use.
- • Personalizing feedback and platform features to your account
- • Communicating updates, security changes, or new offerings
- • Troubleshooting technical issues and error prevention
- • Analyzing anonymized trends for platform improvement
- • Ensuring account verification and fraud prevention
- • Complying with legal and regulatory obligations
- • Respecting your specified communication preferences
Our Pledge: We are dedicated to keeping your creative work and personal information private, using strong security and only sharing data when absolutely necessary for service.
Information Sharing
We never sell your data. It is only shared with trusted partners as needed for technical support, platform functionality, or legal obligations.
Service Providers
We may work with select providers for hosting, analytics, or support. All partners must meet strict privacy standards and uphold confidentiality.
Legal Disclosures
Data may be disclosed to legal authorities if required under Canadian law or to protect our rights and users’ safety.
Anonymous Analytics
Usage data is anonymized before use in aggregated analytical reports and platform improvement.
Your Rights and Choices
You may request access to, correction, or deletion of your data at any time. We facilitate these requests as quickly as possible.
- • Request access to your own data on file
- • Request correction of inaccurate information
- • Request removal of your data upon request
- • Obtain a portable copy of your information
- • Object to certain types of data processing
- • Restrict some uses of your data under certain conditions
For any privacy requests or questions, contact us using the details below. We respond promptly and will address your concerns.
Data Security Measures
State-of-the-art encryption, strict access controls, and routine security audits help keep your information secure.
Technical Safeguards
- • Encrypted connections throughout the platform
- • Regular software updates for vulnerability protection
- • Anonymization of data before performing analytics
- • Routine security checks and process reviews
Organizational Safeguards
- • Restricted access to sensitive data within the team
- • Employee privacy and security training
- • Confidentiality agreements with partners and staff
- • Clear internal escalation for privacy incidents
Data Retention Practices
Data is kept only as long as necessary for service provision, improvements, and regulatory reasons.
- • Profile and login information retention policy
- • Story and analysis files stored for reference
- • Support conversation records managed securely
- • Transactional history safeguarded appropriately
- • Consent logs stored for communication control
You may always request erasure or data transfer as outlined in this policy.
Transfer of Data Outside Canada
Data may be processed by partners outside Canada, always under contracts ensuring equivalent protections.
- • Data handled with European Union standard safeguards
- • Regular review of foreign processor compliance
- • Data minimization for international transfers
- • Ongoing review of relevant privacy frameworks
Cookie Technologies
Cookies are used for essential platform functionality and analytics, not for advertising purposes. Details are available in our Cookie Policy.
Types of Cookies Used
- • Required for key site features to operate
- • Gather platform usage data for improvements
- • Support interface preferences and usability
- • Store choices improving workflow convenience
You control cookie settings at any time within your browser or account preferences.
Policy Updates
We may revise our policy and will always highlight substantial updates prominently. All changes are effective once posted to this page.
- • Blog post summaries for major privacy policy changes
- • In-platform notifications for new requirements
- • Email update for material amendments if subscribed
- • Archived policy versions for transparency
Check this page for the latest version and revision dates.
Contact Us About Privacy
For detailed policy information or individual privacy requests, reach our team via the listed contact details.
Solivextro
717 West Pender Street, 3rd Floor, Vancouver, BC V6C 1G8 Canada
Phone: +1-698-694-9418
Email: content@solivextro.com
Last reviewed: January 3, 2026
Effective starting: January 3, 2026